Shipping policy
Shipping Policy
At Lozeko, we are committed to delivering your order as quickly and reliably as possible. All orders are shipped from our Australian warehouse, ensuring fast and reliable delivery across the country.
Free Shipping
Free shipping is available on all orders over $99 AUD. For orders under $99 AUD, shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We ship to all states and territories within Australia, including:
- New South Wales
- Victoria
- Queensland
- Western Australia
- South Australia
- Tasmania
- Australian Capital Territory
- Northern Territory
Shipping Times
All products are shipped from our Australian warehouse for fast local delivery. Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Perth) | 3–7 business days |
| Regional areas | 5–10 business days |
| Remote areas | 7–14 business days |
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your order via the courier's website. Please allow 24–48 hours for tracking information to become active.
Australian Warehouse
All Lozeko products are stocked and shipped from within Australia. This means no international customs delays, no import duties, and faster delivery straight to your door.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery window, please contact us at lozeko.au@hotmail.com. We will investigate the matter with our shipping partner and provide an update within 2 business days. Lozeko is not responsible for delays caused by courier services, natural disasters, or other circumstances beyond our control.
Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or refund in accordance with our Returns & Refund Policy.
Multiple Shipments
Some orders containing multiple products may be shipped separately and arrive at different times. You will receive individual tracking numbers for each shipment.
Contact Us
For any questions regarding your shipment, please contact us at: Email: lozeko.au@hotmail.com Response time: within 2 business days
Last updated: June 2026