Privacy policy
Privacy Policy
At Lozeko, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Order history and purchase details
- Device information and browsing behaviour on our website
- Communications you send to us
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and customer service requests
- Improve our website and product offerings
- Send promotional emails and offers (only with your consent)
- Comply with legal obligations under Australian law
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Shipping and fulfilment partners to deliver your order
- Payment processors to complete your transaction
- Our e-commerce platform (Shopify) for store operations
- Legal authorities if required by law
4. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can disable cookies in your browser settings, however this may affect the functionality of our website.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL technology. However, no method of transmission over the internet is completely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. You may request deletion of your personal data at any time by contacting us.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Marketing Communications
If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process your request within 5 business days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised policy.
11. Contact Us
For any privacy related enquiries or to exercise your rights, please contact us at:
Email: lozeko.au@hotmail.com
Business Address: Lozeko Suite 103, Level 1, Tower 2 55 Plaza Parade Maroochydore QLD 4558 Australia
Response time: within 2 business days
Last updated: June 2026