Refund policy

Returns & Refund Policy

At Lozeko, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase is required

To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions within 2 business days.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, installed, or damaged after delivery
  • Items returned without original packaging
  • Inflatable products that have been inflated or used
  • Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to a defect or our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [your email address] with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Wrong Item Received

If you received the wrong item, please contact us immediately. We will arrange the correct item to be sent to you or issue a full refund including shipping costs.

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For any questions regarding your return or refund, please contact us at: Email: Lozeko.au@hotmail.com. Response time: within 2 business days